Privacy Policy

1. Introduction

Trueledge Custody ("we", "us", or "our") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal identifiers such as name, email address, telephone number, and postal address when you voluntarily provide them, for example through a contact or enquiry form.
• Account or portfolio-related information you choose to share with us in connection with our services.
• Technical information such as IP address, browser type, device identifiers, and operating system, collected automatically as you navigate the site.
• Usage data, including pages visited, time spent on pages, and referring URLs, typically collected through cookies and similar technologies.

3. How We Collect Information

We collect information in the following ways:

• Directly from you — when you fill in forms on our site, correspond with us by phone or email, or otherwise provide information to us.
• Automatically — as you navigate through the site, using cookies, log files, and similar technologies described further below.
• From third parties — where applicable, we may receive information about you from service providers who assist in operating our website or delivering our services.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for purposes such as:

• Presenting our website and its content to you.
• Responding to enquiries, requests, or questions you submit to us.
• Providing, operating, and improving our services and website.
• Notifying you about changes to our website or any services we offer.
• Fulfilling any other purpose for which you provide the information.
• Carrying out our obligations arising from any contracts entered into between you and Trueledge Custody.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, to remember your preferences, and to understand how the site is used. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

6. Disclosure of Your Information

We may disclose personal information that we collect, or that you provide, as described in this Privacy Policy:

• To our subsidiaries, affiliates, and service providers for the purposes of operating our website and services.
• To contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Terms of Service and other agreements.
• If we believe disclosure is necessary to protect the rights, property, or safety of Trueledge Custody, our users, or others.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk.

9. Your Rights and Choices

Depending on your location, you may have certain rights in relation to your personal information, which may include the right to request access to, correction of, or deletion of your personal information, the right to object to or restrict certain processing, and the right to request portability of your information. To exercise any of these rights, please contact us using the details provided on our Contact page.

10. Third-Party Links

Our website may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for those policies or for any personal information that may be collected via those sites. Please check the policies of such websites before submitting any personal information.

11. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children. If you believe we might have any information from or about a child, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you of material changes. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions or comments about this Privacy Policy or our data practices, please get in touch via our Contact page.